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The IT Service Management Foundation certificate describes the key information and concepts for IT Service Management as well as its relationships with other areas of information management. This course builds the fundamental skills and knowledge enabling one to participate in organizational teams working within Service Management. Emphasis is on the service management system (SMS) and service management processes, specifically the core concepts and basic terminology of IT service management based on ISO/IEC 20000:2011.
The Foundation level is in line with the book Implementing Service Quality based on ISO/IEC 20000: A Management Guide written by Michael Kunas and the Workbook IT Service Management Foundation.
ITSM Foundation Bridge is typically intended for professionals with an ITIL® Foundation certificate.
Successful completion of the IT Service Management Foundation exam is the prerequisite for continuing studies in this qualification program. The IT Service Management Specialist certification, the next step, is strongly focused on the plan, do, check and act activities of Deming’s cycle across the SMS. The Foundation certificate also opens up the way to the IT Service Management Auditor certification.
You require an ITIL® certificate in order to participate in the Foundation Bridge exam.
