Frequently Asked Questions

Q1: What do you sell or provide?

Answer

We provide preparation material for certification exams for various companies. A complete list of products can be found here: https://www.certkillers.net/Vendor

Q2: Do you provide Certification or How I will get my certification?

Answer

We provide preparation material only. To register or enroll in a certification exam and get certified you should visit test taking sites i.e. pearsonvue.com & prometric.com

Q4: Can I pass actual certification exam with Questions&Answers Product only?

Answer

Surely! We are 100% confident about the quality of our certkiller products. Just make sure that you study and memorize the Q&A of respective certification exam for two weeks before you appear in the real Exam.

Q5: For how long my Product will remain valid for updates & support?

Answer

Since you paid for the product you own it for period of 90 days ( 3 months). However, we provide exam updates for 90 days from the date of purchase.

Q6: How often are your products updated?

Answer

There is NO FIXED DATE for the update of Exam products, but our team checks the exam downloads on weekly basis. If product update is found then we reflect in our download section, otherwise product is kept same if it is valid in real exam.

Q7: Is your update free?

Answer

We provide absolutely free exam updates during the 90 day validity from date of purchase. After this period you can extend the exam update period access for another 90 days at 50% Discount, to get Exam Updates & Support for the product.

Q8: How do I receive free updates?

Answer

You can login to exam download section during this period and download the updated product from there.

Q9: Product is showing lesser number of Questions than before?

Answer

Why waste time on exam questions that are out-dated? During the Product Updates the older questions that no longer form the part of real Exam are removed and that is the reason Product might be left with lesser number of questions. This actually means that you have to study and memorize fewer questions and pass with higher scores.

Q10: What forms of Payments you accept at certkillers.net?

Answer

We accept payments via all major Credit/Debit cards & PayPal.

Q11: I am trying to pay for my product, but I always get error

Answer

Please make sure that you are filling in all the Fields correctly at payment page. You may try using an alternate Payment Method for this purchase. Please contact Live Chat Support or e-mail supportdesk@certkillers.net for assistance.

Q12: I have paid for my Product when can I download my product?

Answer

If the payment was successful and you have received the confirmation e-mail from our team, then you can download the Product instantly from your member area.

Q13: Where can I Download Product?

Answer

Login to your account at https://www.certkillers.net/Login/Login and you will see your order number and the download button. You can then download purchased product without delay.

Q14: How secure is your website & Is my credit card information secure at your site ?

Answer

Our site is verified and secured by COMODO CA limited SSL 256-Bit Encryption and is checked 24/7 for consistency. Our credit card processor AVANGATE.COM is popular and secure payment system that secures credit card information using 3-D Secure technology.

Q15: What if I find any problem regarding your products?

Answer

In rare circumstances you see any error or mistake in our exam products - you can send a “screen shot” of the error. We will remove the error as soon as possible and provide you the updated product download link.

Q16: How can I get Discount?

Answer

A current promotion is going on and the coupon code has been applied to all products already so there is not need to demand or search for coupon on the web.

Q17: I Used the Product and failed how can I ask for a refund?

Answer

If you fail the exam at the first attempt then you can claim refund or swap exam for any other product of your Choice. Please view our Guarantee page for more details. You can simply send original fail report in PDF format to supportdesk@certkillers.net